Contact & Policy

🐾 Whiskers Return & Refund Policy

At Whiskers, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help β€” no hassle, no stress.


πŸ“… Return Window

We offer different return periods depending on your location:

  • 7 days from delivery for orders within Lebanon

  • 14 days from delivery for international orders

  • 30 days for select items under special promotions (if specified)


βœ… Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received

  • It must include original packaging, tags, and proof of purchase

πŸ“¦ Return Address:
Whiskers Headquarters
(Exact return address will be provided once your return is approved)

To begin a return, contact us via WhatsApp: +961 71 436 733.
Returns sent without approval will not be accepted.


🐾 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately. We'll evaluate the issue and work quickly to make things right.


🚫 Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Items that are opened or partially used

  • Products exposed to improper storage (e.g., left in hot environments like cars or warehouses)

  • Sale items or gift cards


πŸ” Exchanges

Want something different?
Return your item first. Once it's approved, you can place a new order for the item you prefer.


πŸ‡ͺπŸ‡Ί EU 14-Day Cooling-Off Period

For customers in the European Union, you're entitled to cancel or return your order within 14 days, no questions asked.

Requirements:

  • Items must be unused and in original condition

  • Tags and packaging must be intact

  • Proof of purchase is required


πŸ’³ Refunds

After receiving and inspecting your return:

  • You’ll be notified if your refund is approved

  • If approved, your refund will be processed to your original payment method within 10 business days

⏱ Your bank or credit card company may take additional time to complete the refund.

If it’s been more than 15 business days since approval, please contact us.


πŸ“ž Contact Us

Have questions? We're here for you.
πŸ“² WhatsApp: +961 71 436 733
πŸ“§ Or use our contact form on whiskersbrand.com

Contact form