Shipping policy

🚚 Shipping Policy

Effective Date: [Insert Date]

At Whiskers, we’re committed to delivering your order as quickly and smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders both within Lebanon and internationally.

📍 Shipping Locations

We currently ship to:

  • All regions within Lebanon

  • Select international countries (listed at checkout)

If your country is not available at checkout, please contact us via WhatsApp: +961 71 436 733, and we’ll do our best to assist you.

⏱ Processing Times

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or holidays will be processed on the next business day

  • You will receive a confirmation email or message with tracking info once your order is shipped

🇱🇧 Local Shipping (Lebanon)

  • Delivery Time: 2–5 business days

  • Shipping Fee: Displayed at checkout based on your location

  • We use trusted local couriers to ensure safe and reliable delivery

  • Cash on Delivery (COD) may be available in some areas

📦 Please ensure your address and contact number are correct to avoid delivery delays.

🌍 International Shipping

  • Delivery Time: 7–15 business days (depending on destination and customs)

  • Shipping Fee: Calculated at checkout based on weight and destination

Customs & Duties:

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are the responsibility of the customer

  • Whiskers is not responsible for delays caused by customs processing in your country

📦 Shipping Confirmation & Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via email or WhatsApp

  • A tracking number (if available) to monitor your delivery status

Please allow 24–48 hours for tracking information to update after dispatch.

📬 Delivery Issues & Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to reship. Additional shipping charges may apply.

  • Whiskers is not responsible for lost or stolen packages marked as “Delivered” by the carrier. Please check with your local post office or building manager.

🚫 Delivery Restrictions

  • We do not ship to PO Boxes, APO/FPO addresses, or countries restricted by law or international sanctions

  • Hazardous or perishable items may be restricted from international shipping

📞 Questions?

For any shipping-related questions, please contact our support team:

Whiskers Shipping Support
📱 WhatsApp: +961 71 436 733
🌐 https://whiskersbrand.com